Technical Writer / Bracknell, Berkshire

Location: Bracknell, Berkshire

Salary: £65K – £69K + benefits + bonus

Our client:

Our client is a leading global provider of cloud communications solutions that help organisations provide the best customer engagement and experience.

From its omnichannel cloud contact centre solution to its bespoke integration systems, they use cutting-edge technology to transform communications and make mass personalisation a reality. This includes the development of AI and propensity modelling to create the seamless end-to-end customer journeys that inspire loyalty and power the success of organisations worldwide.

The role:

We are looking for an experienced Technical Writer to produce, review, and update technical documentation and instruction for end-users, enabling them to maximise their use of our client's platform.

Location:

This role is based at the head office in Bracknell, Berkshire.

This is an office-based vacancy and as such we expect all applicants to be willing to commute to the office a minimum of 3-4 days per week as per the hybrid working policy.

Key responsibilities:

Instruction manuals & user guides:

• Write instructional manuals for platform users

• Ensure written instructions are clear, organised, and easy to follow

• Create graphics and diagrams as required to best demonstrate system usage and functionality

• Maintain a thorough understanding of the audience for the required documentation

• Interpret technical information and adapt it for different audiences, as required

Standards, processes & continuous improvement:

• Meticulously follow style and document guides/standards

• At all times follow the review and publishing processes

• Edit existing content to conform to any updated standards as well as to improve clarity

• Plan content for future platform developments

• Be actively involved in testing phases to ensure documentation is accurate, complete, and clear

• Contribute to and propose improvements to documentation and processes

Business support:

• Maintain the Business Management System by updating existing and adding new processes, procedures, and work instructions

• Contribute to business responses to RFP or other bid/tender processes

• Attend pre or post sales meetings with prospective clients to understand requirements etc.

You:

Expected:

• A Bachelor's Degree in Engineering, Computer Science, or another relevant subject

• 2-5+ years of software technical writing experience

• Substantial proof reading/copy experience

• A genuine understanding of technical subject matter

• Excellent written communication skills

• A proven ability to translate technical information into everyday language

• Language skills, preferably German, Dutch, Japanese would be highly desirable

Desired:

• Experience of working in an agile environment or with SCRUM processes.

• Experience of using RoboHelp, Microsoft Office, and Adobe Acrobat.

• Familiarity with web technologies: HTML, XML, Flash, JavaScript.

• Experience with graphic programs such as Visio, Fireworks, and Photoshop.

• Experience of managing translation projects. 

In order to be considered for this role you must be able to demonstrate proof of eligibility to work in the UK or hold a valid work visa if applicable.

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Contact:

Hannah Allen

hannah@hucpeople.co.uk